Retail Manager


A Stoke on Trent based registered charity, supporting people to work their way out of homelessness, is seeking a full-time Retail Manager to support the retail staff and volunteers, as well as oversee other aspects of the sales and marketing functions.


The role offers a competitive salary of £24,000 per year and excellent training opportunities. Along with 25 days annual leave plus bank holidays, you will receive a workplace pension and phone.


This is a fantastic opportunity for someone looking for a rewarding and challenging position within an organisation that really makes a difference to the lives of homeless people.


As a Retail Manager, you will be responsible for:


  • Supporting customers through the purchase processes, taking payments, and arranging deliveries as well as providing after-sales support and complaint management when required.
  • Taking orders from customers over the phone, by email, social media and in person.
  • Liaising and building relationships with potential customers and purchasers.
  • Taking the lead on store presentation, appearance and its promotion, coordinating promotional events and sales where possible.
  • Promoting the Charity and the work that they do to the general public.
  • Managing store cover with colleagues and volunteers.
  • Key holder and taking responsibility for the opening and closing of the shop.
  • Implementing and ensuring compliance with all of the charity’s policies, procedures, codes of practice and initiatives.


The Retail Manager will have the following skills and attributes:


  • Strong communicator with excellent interpersonal skills, and the ability to build rapport with others.
  • Well organised with the ability to plan and prioritise work.
  • Computer literate with experience using Microsoft Office packages (Word, Excel, Outlook) and familiarity with eBay selling is desirable.
  • Previous experience working as a manager in a retail or charity environment would be a distinct advantage.


You will be working 40 hours per week on-site, 9.00am – 5.00pm, between Monday to Saturday with a day off during the week.


Appointment will be subject to enhanced DBS checks and satisfactory references.


If you would like to apply for the Retail Manager position, send us your CV now!

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